Privacy Policy for MOTOKA

Last Updated: June 06, 2026

Effortex Investments Limited (“we”, “our”, or “us”) operates the MOTOKA mobile application (“the App”). This Privacy Policy explains how we collect, use, and protect your data when you use MOTOKA.

1. Information We Collect

a. Personal Information

• Name
• Phone number
• Email
• Profile details (if added)
• Location (when permission is granted)

b. Automatic Information

• Device model & OS
• IP address
• App activity
• Crash reports

c. Location Data

MOTOKA uses your location ONLY to:

• Provide accurate pickup/delivery services
• Improve app experience
• Ensure user safety

You may disable location access at any time from your device settings.

2. How We Use Your Information

• Operate and improve MOTOKA
• Verify users
• Enable core app features
• Provide customer support
• Ensure account safety
• Prevent fraud
• Comply with legal obligations

3. Sharing of Information

We do not sell your information.

We may share data only:

• With your consent
• With trusted service providers (hosting, payments, SMS, etc.)
• If legally required
• To prevent fraud or misuse

4. Data Security

We apply strong security measures to protect your personal information. However, no system is 100% secure.

5. Data Retention

We keep information only for as long as it is necessary. You may request account deletion at any time.

6. Children’s Policy

MOTOKA is not intended for children under 13 years of age.

7. Your Rights

You may request to:

• Access your personal data
• Update or correct your information
• Delete your account
• Withdraw permissions

Requests can be made via: effortexinvestments@gmail.com

8. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of MOTOKA means you accept any changes.

9. Contact Us

Effortex Investments Limited
17 Minestone Chainama, Lusaka
Email: effortexinvestments@gmail.com